Art
J-GLOBAL ID:200902001882776156   Reference number:88A0315859

Communication and control processes in the delivery of service quality.

サービス品質の提供におけるコミュニケーションと管理の過程
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Volume: 52  Issue:Page: 35-48  Publication year: Apr. 1988 
JST Material Number: D0092A  ISSN: 0022-2429  Document type: Article
Article type: 原著論文  Country of issue: United States (USA)  Language: ENGLISH (EN)
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Marketing  ,  Quality control in general 
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