文献
J-GLOBAL ID:201202243887036346
整理番号:12A0772762
航空会社産業における顧客サービス、顧客満足度及び業績の間のつながり:非線形と調整効果の調査
Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects
著者 (3件):
STEVEN Adams B.
(Robert H. Smith School of Business, Univ. of Maryland, Coll. Park, MD 20742, USA)
,
DONG Yan
(Robert H. Smith School of Business, Univ. of Maryland, Coll. Park, MD 20742, USA)
,
DRESNER Martin
(Robert H. Smith School of Business, Univ. of Maryland, Coll. Park, MD 20742, USA)
資料名:
Transportation Research. Part E. Logistics and Transportation Review
(Transportation Research. Part E. Logistics and Transportation Review)
巻:
48
号:
4
ページ:
743-754
発行年:
2012年07月
JST資料番号:
W1058A
ISSN:
1366-5545
資料種別:
逐次刊行物 (A)
発行国:
オランダ (NLD)
言語:
英語 (EN)