Liang Tingchang. How Entitativity Influences Sharers’ Attitude in Intergroup Communication: Focusing on eWOM Communication between Chinese and Japanese Consumers. Journal of Japan Academy for Asian Market Economies. 2022. 25. 23-30
Tingchang Liang, Zhao Lin, Toshihiko Souma. How Group Perception Affects What People Share and How People Feel: The Role of Entitativity and Epistemic Trust in the “Saying-Is-Believing” Effect. Frontiers in Psychology. 2021. 12
Defining Memorable Service Experience: Understanding the Dynamic Customer Experience from the Perspective of Experience Memorability
(サービス学会国際会議 2023)
The Influence of C2C Communications in Sharers’ Customer Experience: Focusing on Saying-Is-Believing Effect in eWOM Context
(The 8th Naples Forum on Service 2023)