2) Donabedian, A. : Explorations in Quality Assessment and Monitoring, Vol. I ; The Definition of Quality and Approaches to its Assessment, p. 79-128, Health Admin-istration Press, Ann Arbor, Michigan, 1980.
4) Joint Commission on Accreditation of HealthcareOrga-nizations; Accreditation Manual for Hospitals. Joint Commission on Accreditation of Healthcare Organiza-tions Publishers, Illionois. USA. 1991.