Zhang Jing. Clarifying Experience Formation from the Customer's Perspective Using Critical Incident Technique. Journal of Serviceology. 2024. 9. 1. 1-8
Tran Thi Tuyet Nhung, Nguyen Ngoc Mai, Jing Zhang, Yoshirou Fujioka. Comparison between Thai and Japanese Retailers in the Vietnamese Market: Examining the Issue from a Dynamic Marketing Capabilities Perspective. アジア市場経済学会年報. 2023. 26. 1-9
清野 聡, 大藪 亮, 張 婧, 村松 潤一, 江 向華. Value Co-Creation Model in the Manufacturing Industry. The 10th Years Naples Forum on Service-Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three perspectives for a New Service Agenda. 2019. 2019. 135-135
張 婧, 清野 聡, 大藪 亮, 村松 潤一, 江 向華. Customer Value Creation Activity in Food-related Life. The 10th Years Naples Forum on Service-Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three perspectives for a New Service Agenda. 2019. 2019. 159-159
Defining Memorable Service Experience - Understanding the Dynamic Customer Experience from the Perspective of Experience Memorability
(The 8th International Conference on Serviceology 2023)
The influence of C2C Communications in Sharers’ Customer Experience: Focusing on Saying-Is-Believing Effect in eWOM Context
(The 8th Naples Forum on Service 2023)
2023/09 - The 8th International Conference on Serviceology ISSIP ICServ 2023 Prospective Research Award Defining Memorable Service Experience - Understanding the Dynamic Customer Experience from the Perspective of Experience Memorability