Rchr
J-GLOBAL ID：201801013940534200   Update date: Nov. 26, 2023

OKABE Noriko

オカベ ノリコ | OKABE Noriko
Affiliation and department：
横浜国立大学 成長戦略研究センター

About 横浜国立大学 成長戦略研究センター


Job title： 研究員
Research field  (1)： Business administration
Research keywords  (6)： Industrial Psychology ,  Psychology ,  経営学 ,  Human Resource Management ,  Mental Health and Helth Care ,  Stress Management
Research theme for competitive and other funds  (1)：
  • 2019 - 2022 ヒューマン・サービスにおける感情労働の国際比較
Papers (22)：
  • AAOS Transaction. Customer Service Employees' Adaptability Towards Environments. AAOS Transaction. 2022. 11. 1. 177-182
  • Noriko Okabe. Interactions of Job Satisfaction with Personality Could Avoid Emotional Exhaustion among Customer Service Employees. AHFE 2022 Cross-Cultural Decision Making. 2022. 44. 2022. 59-67
  • Noriko OKABE. Cross-Cultural Comparison of Emotions in Organizations: Service Personnel’s Job Performance and Job Satisfaction. Transactions of the Academic Association for Organizational Science. 2021. 10. 1. 60-65
  • Okabe, Noriko. Mechanism of Improving Performance by Expressing Human Service Employees’ Positive Emotion. International Conference on Applied Human Factors and Ergonomics (pp. 397-404). 2021. 307. 404. 307-404
  • OKABE, N. The Role of Emotions of Customer Service Airline Employees. cseg.ynu.ac.jp. 2021
ｍore...
Books (8)：
  • Cross-Cultural Decision Making
    AHFE International 2022
  • Advances in Physical, Social & Occupational Ergonomics: Proceedings of the AHFE 2021 Virtual Conferences on Physical Ergonomics and Human Factors, Social & Occupational Ergonomics, and Cross-Cultural Decision Making
    Springer International Publishing 2021
  • International Conference on Applied Human Factors and Ergonomics
    Springer 2020
  • Advances in Social and Occupational Ergonomics
    Springer Nature Switzerland AG 2019
  • Empathy Study
    IntechOpen 2018
ｍore...
Lectures and oral presentations  (33)：
  • Avoiding the Risk of Losing Skilled Talent duting COVID-19
    (The Japanese Association of Administrative Science 26th Annual Conference 2023)
  • Customer Service Employee Survey and Cross-Cultural Comparison Between Japan and the United States - Job Satisfaction and Job performance -
    (The Academic Association for Organizational Science 2023)
  • Emotional Regulation Tasks and Job Performance: Surface Acting and Deep Acting are Related to Job Performance for Japanrse Service Employees
    (International Convention of Psychological Science (icps 2023 Brussels) 2023)
  • Emotional Regulation at Work and Job Performance
    (The Japanese Psychological Association 2022)
  • Consciouness Investigation of Customer Service Employees
    (The Japanese Psychological Association 85th Annual Convention 2021)
ｍore...
Education (3)：
  • - 2018 Yokohama National University Graduate School of International Social Sciences
  • - 2011 Toulouse Business School (Aerospace MBA)
  • - 2009 ENPC School of International Management (Ecole National des Ponts des Chausées, Paris, France) (MBA)
Professional career (1)：
  • 経営学博士 (横浜国立大学)
Work history (5)：
  • 2020/09 - 現在 Okayama University Faculty of Engineering
  • 2019/04 - 現在 中央学院大学 商学部 非常勤講師
  • 2018/04 - 2023/03 Yokohama National University Center for Economic Growth Strategy Reseracher
  • Air France
  • Singapore Airlines
Awards (1)：
  • 2018/03 - Award of Excellence
Association Membership(s) (10)：
World Conference on Transport Reserch (WCTRS) ,  Air Transport Research Society (ATRS) ,  International Applied Human Factors and Ergonomics (AHFE) ,  Association for Psychological Science ,  Academy of Management ,  THE JAPANESE ASSOCIATION OF ADMINISTRATIVE SCIENCE ,  JAPANESE ASSOCIATION OF INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY ,  THE ACADEMIC ASSOCIATION FOR ORGANIZATIONAL SCIENCE ,  Japan Human Factors and Ergonomics Society ,  日本心理学会
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