Iwai Chiharu

イワイチハル | Iwai Chiharu

Affiliation and department：
Job title： Professor

Research field (3)： Tourism studies , Foreign language education , Educational technology

Research keywords (6)：観光学 , Languages for Specific Purposes , Pragmatics , English for Specific Purposes , e-learning , 英語教育

Research theme for competitive and other funds (12)：

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Papers (33)：

Iwai, Chiharu. Comparison of Language Use in Complaint Handling in Japan, the United States, and the United Kingdom From the Perspective of Linguistic Approach Through Discourse Completion Tests. 2024. 31. 37-46
Iwai, Chiharu. International Comparison Analysis of Attitudes in Complaint Handling : Survey of Customer Service Professionals in Japan, the U.S., and the U.K. 2023. 30. 7-16
Iwai, Chiharu. Development of Teaching Methods for Online Business English Courses: Enhancing Communication Skills in Complaint Handling. The JASEC Bulletin. 2022. 31. 1. 1-16
Iwai, Chiharu. A Comparison of Complaint Handling Between Japanese and Americans: Customer-Shop Clerk Interactions in Role-Plays. The JASEC Bulletin. 2021. 30. 1. 1-16
Iwai, Chiharu. Hospitality Service in Handling Complaints : Based on Interviews with Japanese and American Customer Service Professionals. Hospitality. 2021. 31. 17-26

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MISC (6)：

岩井千春. 外国語教育メディア学会 (LET) 第55回 (2015年度) 全国大会の報告. e-Learning 教育学会『e-Learning教育研究』. 2015. 10. 41-44
Iwai Chiharu, Nozawa Kazunori. ESP7 ESP for the tourism industry : Needs analysis and its application to e-Learning(ESP・EAP,College English Curriculum Innovation in the 'New' Age of International Exchange). 2009. 48. 75-76
中嶋幹男, 岩井千春, 福井希一. 夢はバラ色学生のバラ色の明日のために--グローバルコンピテンシーの修得を目的とするe-Learningプログラム. 生産と技術. 2007. 59. 1. 96-98
岩井千春, 西川美香子, 小口一郎, 中嶋幹男, 福井希一. e-LearningにもとづいたESP教材開発 - 大阪大学現代GPプログラムの取組から -. 『IT教育支援協議会News Letter』(メディア教育開発センター). 2006. 7. 2-3
Iwai Chiharu. Needs awareness and its effects on ESP learning(Pedagogical Considerations for University English Instruction in a New Era of Open Admissions). 2006. 45. 126-127

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Books (5)：

e-Learningによる観光学のESP教授法の開発と効果の検証の研究 (平成20年~22年度科学研究費補助金基盤研究 (C ) (一般) 課題番号20520539) 研究成果報告書
2015
Hospitality English for Careers at Hotels (おもてなしのホテル英語)
2015 ISBN:9784764711426
ESP教育のニーズ分析-産学のグローバル人材育成を目指して
大阪公立大学共同出版会 2014 ISBN:9784907209148
ESP e-Learning for Global Competency: e-Learning Perspectives in ESP education
Universal Academy Press, INC. 2008 ISBN:9784904164020
2007 International Seminar on Applied Foreign Languages
Department of Applied Foreign Languages, National Kaohsiung Hospitality College 2007 ISBN:9789860109252

Lectures and oral presentations (28)：

Comparison in Complaint Handling Among Japan, the United States, and the United Kingdom: Analysis of Role-plays and Interviews
(The 63rd Annual Conference of the Japan Association for Language Education & Technology (2024) 2024)
International Comparison Analysis of Complaint Handling in Japan, the U.S., and the U.K.: Based on the Results of Survey and Discourse Completion Tests
(2023)
International Comparison Analysis of Attitudes in Complaint Handling Survey of Customer Service Professionals in Japan, the U.S., and the U.K.
(2022)
A Comparison of Complaint Handling as Executed in Japan, the U.S., and the U.K.: Differences in Responses Based on the Degrees of Responsibility from Businesses
(The 61st JACET International Convention (online, 2022) 2022)
Developing ESP materials for handling complaints effectively: Based on the results of surveys and role-plays
(JAAL in JACET 2020 2020)

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Education (4)：

Professional career (1)：

Awards (8)：

2021/03 - 日本英語コミュニケーション学会 2020年度(第13回)日本英語コミュニケーション学会学会賞 (研究奨励賞) 苦情対応に関する意識の日米比較-談話完成テストとインタビューのトライアンギュレーション
2013/04 - 大阪府立大学高等教育推進機構機構長教育奨励賞
2010/07 - 大阪府立大学平成22年度優秀外部資金獲得教員表彰
2009/06 - 大阪府立大学平成21年度優秀外部資金獲得教員表彰
2009/05 - 大阪府立大学大阪府立大学学長顕彰

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