Rchr

J-GLOBAL ID：200901093074218551 Update date: Feb. 28, 2024

Toya Keiko

トヤケイコ | Toya Keiko

Affiliation and department：
Job title： Professor

Research field (2)： Web and service informatics , Business administration

Research keywords (6)：リーダーシップ , 顧客ロイヤルティ , サービス生産性 , 製造業サービス化 , サービスマネジメント , サービスマーケティング

Research theme for competitive and other funds (22)：

2022 - 2027 Freedom of Mind and Value Co-Creation through Decentralized Data Management
2021 - 2024 Comparison of Servitization between Japan and Nordic countries based on sustainability
2022 - 2023 トレファームを中核とした事業における共創価値測定尺度の開発
2018 - 2022 Study on social acceptability of personal data ecosystem
2018 - 2020 Development of a scoring method for behavior prediction by quantifying human non-verbal information

2018 - 2020 Study toward realization of smart society by applying artificial intelligence technology

2014 - 2019 Fundamental study on the role and value of scientific and engineering methods in service innovation

2017 - 2018 Service marketing on exercise and cultural programs for the elderly

2013 - 2018 A Study on Knowledge-based Service Value Chain System based on Experience and Credibility

2017 - 2017 Customer value in public personal mobility service

2017 - 2017 Research and Development methods of products for continuous profit

2016 - 2017 Obstacles and Solutions for servitization of Japanese manufacturing industry

2016 - 2017 Research on the obstructive factors to Servitization in the domestic manufacturing industry - from the perspective of industrial structure

2015 - 2017 A study from service marketing on the operation of senior fall risk assessment system

2014 - 2017 A Study on Service Design Support Environment Considering Variable Service Quality Factors

2016 - 2016 Research and Development methods of products for continuous profit

2013 - 2016 A Study of Interaction between Employees and Customers in Service Encounter

2015 - 2016 A study on the impact on an automobile parts manufacturer from a change in ownership and usage of cars

2015 - 2015 Research and Development methods of products for continuous profit

2012 - 2015 Development of measure of co-creation value for companies, employees and customers in financial services

2010 - 2012 価値共創型地域・組織活性型プロジェクト

2004 - 2005 Study of the inconsistency in categorization by companies and consumers in the consumer financial services market

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Papers (49)：

Keiko Toya. International Comparison on Obstacles to Service Conversion of Manufacturing Industries. Human Aspects of Advanced Manufacturing. 2023. 80. 171-177
Toya, K. Consumer Acceptance for Using Personal Data. Vesa Salminen (eds) Human Factors, Business Management and Society. 2022. 56
The Role of a Specialized Trading Company and the Institution of Service Ecosystem. MEIDAI SHOGAKU RONSO. 2021. 103. 4. 15-31
戸谷圭子. 銀行に求められる職場改革:サービス・マネジメントによる価値共創. 月刊金融ジャーナル. 2020. 61. 3. 10-15
The necessities of a measure of value co-creation in Servitized society. 2020. 16. 67-74

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MISC (4)：

Keiko Toya. Servitization: Origins and examples from Sweden and Japan. EIJS Policy Brief November 2023. 2023
Keiko Toya, Masaaki Mochimaru. Servitization and Co-Created Value. White Paper on Manufacturing Industries 2017. 2017. 98-98
戸谷圭子, 西尾チヅル. リーテイル金融サービスにおける顧客維持構造の分析. マーケティングサイエンス. 2003. 12. 1. 62-78
戸谷圭子. 業務適用の実際と課題リテール金融分野における顧客データ活用の方向性--CRMシステムはなぜ失敗したか (AIシンポジウム(第17回)マーケティングのデータマイニングチャレンジ) -- (データを如何に集めるか? データを如何に活かすか?). AIシンポジウム. 2002. 17. 11-16

Books (31)：

Toray Construction- TOREFARM®
Case Center Japan 2022
KAITEKI経営
日本ケースセンター 2020
亀田メディカルセンター(鉄蕉会) 医療サービスクオリティ(A)
日本ケースセンター 2020
亀田グループ地域医療サービスエコシステム(B)
日本ケースセンター 2020
Service Strategy in Action: A Practical Guide for Growing Your B2B Service and Solution Business (in Japanese Edition)
TOYO KEIZAI INC. 2020 ISBN:9784492762530

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Lectures and oral presentations (112)：

International Comparison of Cultural Effect on Servitization
(The 14th Oukan conferences 2023)
Servitization: Origins and examples from Sweden and Japan
(Stockholm Seminar on Japan 2023)
A STUDY OF THE RELATIONSHIP BETWEEN HOSPITALITY CULTURE AND SERVITIZATION IN JAPAN
(ICServ2023 2023)
International comparison on obstacles to service conversion of manufacturing industries
(AHFE 2023 International Conference 2023)
北欧と日本の製造企業におけるパーソナルデータ保護意識の違い
(ムーンショット目標9 令和5年度リトリート会議 2023)

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Works (17)：

International Comparison of Manufacturing Servitization: Sweden and Japan
Keiko Toya, Patrik Ström 2023 -
Toray Construction- TOREFARM®
Keiko Toya 2022 -
論争生産性白書「サービス経済化と生産性」
2021 -
KAITEKI Management
Keiko Toya 2020 -
Kameda Medical center(Tesshoukai): Medical service quality (A)
Keiko Toya 2020 -

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Education (3)：

2000 - 2004 University of Tsukuba, Graduate School Business Sciences Doctoral Program in Systems Management and Business Law, Management course
1998 - 2000 University of Tsukuba, Graduate School Division of Business Administration and Economic Policy Master's Program in Systems Management
1984 - 1988 Kyoto University Faculty of Economics Department of Economics

Professional career (3)：

Doctor of Business Administration (University of Tsukuba, Graduate School)
Master of Business Administration (University of Tsukuba, Graduate School)
Bachelor of Economics (Kyoto University)

Work history (15)：

2022/04 - 現在中央大学専門職大学院ビジネススクール非常勤講師
2021/09 - 現在 Stockholm School of Economics European Institute of Japanese Studies Visiting professor
2021/09 - 現在 QB Net Holdings Co.,Ltd.,QB Net Holdings Co.,Ltd., Outside Director
2021/06 - 現在 Shin Nippon Biomedical Laboratories, Ltd. Outside director
2014/04 - 現在 National Institute of Advanced Industrial Science and Technology Human Infomatics Research institute Researher Postdoc

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Committee career (33)：

2023/10 - 現在 International Standardization Subcommittee, Japan human Factors and Ergonomics Society Member
2023/10 - 現在 Science Council of Japan Council Member
2023/01 - 現在 ISO/TC159/AHG2 Expert
2022/06 - 現在 Society for Serviceology Vice President
2021/08 - 現在日本学術会議経営学委員会・総合工学委員会合同サービス学分科会サービス社会・経済構造検討SubWG 主査

2020/10 - 現在日本学術会議経営学委員会 SDGsと経営実践・経営学・経営学教育を検討する分科会委員

2020/04 - 現在 Japanese Industrial Standards Committee, Ministry of Economy, Trade and Industry Ad hoc member

2015/10 - 現在 Consortium for Servitization in Japanese Manufacture Industry Vice President

2014/10 - 現在日本学術会議経営学委員会・総合工学委員会合同サービス学分科会委員

2014/06 - 現在 ISO/TC159/SC1/WG5 Expert

2014/10 - 2023/09 Science Council of Japan Associate Member

2021/07 - 2022/06 Society for Serviceology Deputy Editor-in-Chief of Magazine Editorial Committee

2021/07 - 2022/06 Society for Serviceology Deputy chief editor, editorial committee of magazine

2019/07 - 2021/06 サービス学会マガジン編集委員会編集長

2020/06 - 2021/02 International Standardization Committee on Human-Centered Design Based on Children's Preferences, Kids Design Council Member

2018/03 - 2020/09 日本学術会議経営学委員会・総合工学委員会合同サービス学分科会社会におけるサービス学の役割とその振興に関する小委員会幹事

2017/10 - 2019/09 日本学術会議経営学委員会経営学大学院における認証評価の国際通用性に関する分科会幹事

2018/06 - 2019/06 サービス学会マガジン編集委員会副編集長

2014/06 - 2019/03 人間工学デザインプロセス国際標準検討委員会委員

2012/10 - 2018/06 Society for Serviceology Editor in Chief

2016/04 - 2018/03 サービスQ計画研究会会員

2015/09 - 2017/09 日本学術会議サービス学の参照基準策定小委員会委員

2015/12 - 2017/03 Course of Study of Mathematics for Elementary and Junior High School, Ministry of Education, Culture, Sports, Science and Technology Member

2015/10 - 2016/03 Committee of management innovation support of the local bus business by utilization of big data, Ministry of Land, Infrastructure, Transport and Tourism Member

2015/09 - 2016/03 Certification Review Committee of Health-tourism Quality Assessment Project, Ministry of Economy, Trade and Industry Member

2014/06 - 2015/09 The Field Committee (Knowledge Society (Service/PSS)) of the "Survey on the Mid- and Long-term Development of Science and Technology", Ministry of Education, Culture, Sports, Science and Technology of Japan (MEXT) Member

2014/06 - 2015/03 JST-CRDS 2015 Research and Development Overview Report (Systems Science and Technology) , area of R&D Committee Member

2015/03 - ものづくり・サービス・ICT系シナリオ検討委員会委員

2014/04 - 経済産業省平成26年度サービス工学ロードマップ検討委員会委員

2009/04 - 2011/03 Service Science Research Program, Research and Development Center for Social Technology (RISTEX), Japan Science and Technology Agency (JST) Advisor

2008/03 - 2009/03 Service Engineering Roadmap Study Committee, Ministry of Economy, Trade and Industry Member

2009/03 - 経済産業省科学的・工学的アプローチ委員会委員

2009/03 - 経済産業省中小サービス業生産性向上委員会委員

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Awards (4)：

2021/03 - 明治大学専門職大学院グローバル・ビジネス研究科 MBS Research Award
2018/03 - Society for Serviceology Winner, 2018 Best Paper Award, Society for Serviceology 6th Annual Conference Action research for service development of industrial wobot/IoT business - from the case study of the Yamagata Robotics Research Group
2009/03 - Journal of Applied Psychology Winner, 2010 Scholarly Achievement Award, Human Resource Division, Academy of Management. Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality
2001/12 - Japan Institute Marketing Science Winner, 2001 Reviewers Special Award, Japan Institute Marketing Science

Association Membership(s) (4)：

Society for Serviceology , Japan Association for Consumer Studies , Japan Institute Marketing Science , American Marketing Association

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