Art
J-GLOBAL ID：200902067156581673   Reference number：90A0451609

Evaluating service encounters: The effects of physical surroundings and employee responses.

サービスでの出会いの評価 物理的環境と従業員の対応の効果
Author (1)：
BITNER M J

About BITNER M J

(Arizona State Univ.)

About Arizona State Univ.


Material：
Journal of Marketing  (J Mark)

About Journal of Marketing


Volume： 54  Issue： 2  Page： 69-82  Publication year： Apr. 1990 
JST Material Number： D0092A  ISSN： 0022-2429  Document type： Article
Article type： 原著論文  Country of issue： United States (USA)  Language： ENGLISH (EN)
Thesaurus term：
Thesaurus term/Semi thesaurus term
Keywords indexed to the article.
All keywords is available on JDreamIII(charged).
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service industry

About service industry

,...
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JST classification (1)：
JST classification
Category name(code) classified by JST.
Marketing in general 
(KA06010L)

About Marketing in general

Terms in the title (4)：
Terms in the title
Keywords automatically extracted from the title.
サービス

About サービス

, 
評価

About 評価

, 
物理的環境

About 物理的環境

, 
従業員

About 従業員


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