Art
J-GLOBAL ID：200902067586798404   Reference number：90A0246613

The service encounter. Diagnosing favorable and unfavorable incidents.

サービス・エンカウンター プラスの出来事とマイナスの出来事の診断
Author (3)：
BITNER M J

About BITNER M J

(Arizona State Univ.)

About Arizona State Univ.

, 
BOOMS B H

About BOOMS B H

(Washington State Univ.)

About Washington State Univ.

, 
TETREAULT M S

About TETREAULT M S

(George Mason Univ.)

About George Mason Univ.


Material：
Journal of Marketing  (J Mark)

About Journal of Marketing


Volume： 54  Issue： 1  Page： 71-84  Publication year： Jan. 1990 
JST Material Number： D0092A  ISSN： 0022-2429  Document type： Article
Article type： 原著論文  Country of issue： United States (USA)  Language： ENGLISH (EN)
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service industry

About service industry

,...
Semi thesaurus term：
Thesaurus term/Semi thesaurus term
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All keywords is available on JDreamIII(charged).
On J-GLOBAL, this item will be available after more than half a year after the record posted. In addtion, medical articles require to login to MyJ-GLOBAL.
interview

About interview


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JST classification (1)：
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Marketing research,advertisement 
(KA06030H)

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サービス

About サービス

, 
カウンター

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, 
診断

About 診断


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