Art
J-GLOBAL ID：200902137138273331   Reference number：94A0330132

Putting the Service-Profit Chain to Work.

サービス・利益連鎖を機能させる
Author (5)：
HESKETT J L

About HESKETT J L

(Harvard Business School)

About Harvard Business School

, 
JONES T O

About JONES T O

(Harvard Business School)

About Harvard Business School

, 
LOVEMAN G W

About LOVEMAN G W

(Harvard Business School)

About Harvard Business School

, 
SASSER E JR

About SASSER E JR

(Harvard Business School)

About Harvard Business School

, 
SCHLESINGER L A

About SCHLESINGER L A

(Harvard Business School)

About Harvard Business School


Material：
Harvard Business Review  (Magazine of Thoughtful Businessmen)

About Harvard Business Review


Volume： 72  Issue： 2  Page： 164-174  Publication year： Mar. 1994 
JST Material Number： C0203A  ISSN： 0017-8012  CODEN： HABRA  Document type： Article
Article type： 解説  Country of issue： United States (USA)  Language： ENGLISH (EN)
Thesaurus term：
Thesaurus term/Semi thesaurus term
Keywords indexed to the article.
All keywords is available on JDreamIII(charged).
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service industry

About service industry

,...
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JST classification (1)：
JST classification
Category name(code) classified by JST.
Management engineering in general 
(KA01010C)

About Management engineering in general

Terms in the title (3)：
Terms in the title
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サービス

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, 
利益

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, 
連鎖

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