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J-GLOBAL ID:200902236522629532   Reference number:04A0538517

Service Evaluation using FTA to Determine Customer Satisfaction Improvement in Restaurant

飲食店における顧客満足度向上のためのFTAを用いたサービス評価
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Volume: 26  Issue:Page: 425-433  Publication year: Jul. 01, 2004 
JST Material Number: L2778A  ISSN: 0919-2697  Document type: Article
Article type: 原著論文  Country of issue: Japan (JPN)  Language: JAPANESE (JA)
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Reliability  ,  Management engineering in general 
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