Art

J-GLOBAL ID：201302285903369581   Reference number：13A1864617

RELATIONSHIP BETWEEN QUALITY OF MEDICAL TREATMENT AND CUSTOMER SATISFACTION-A CASE STUDY IN DENTAL CLINIC ASSOCIATION

医療処理と顧客満足度の質の間の関係--歯科診療所協会における事例研究

Author (3)： LEE Wan-I (National Kaohsiung First Univ. Sci. and Technol., Kaohsiung County, TWN) ,  CHEN Cheng-Wu (Shu-Te Univ., Kaohsiung County, TWN) ,  WU Chung-Han (Nankai Univ., Tianjin, CHN)
Material： International Journal of Innovative Computing, Information and Control  (IJICIC)
Volume： 6  Issue： 4  Page： 1805-1822  Publication year： Apr. 2010 
JST Material Number： F1199A  ISSN： 1349-4198  Document type： Article
Article type： 原著論文  Country of issue： Japan (JPN)  Language： ENGLISH (EN)

Thesaurus term： *case study ,  *hospital ,  customer satisfaction ,  health facility ,  quality ,  document retrieval ,  face to face survey ,  *modeling
Semi thesaurus term： interview ,  *modeling ,  medical services ,  medical institution ,  *Organizational Case Studies ,  customer satisfaction ,  *Dental Clinics ,  Health care quality

JST classification (4)： Research and development  (AA03000V) ,  Research and development  (BA01040A) ,  Properties of atoms  (BH02020G) ,  Experimental operation and apparatus of basic chemistry  (CA02000Q)

Reference (15)：

• L. Burke and R. Croucheri, Criteria of good dental practice generated by general dental practitioners and patients, Int. Dental Journal, vol.46, no.1, pp.3-9, 1996.
• S. H. Chen and C. C. Wang, Fuzzy distance of trapezoidal fuzzy numbers and application, International Journal of Innovative Computing, Information and Control, vol.4, no.6, pp.1445-1454, 2008.
• J. J. Crall and A. L. Morris, Relationships among structure, process, and outcome scores derived from evaluations of 300 general dental practices, J. Dent. Educ., vol.52, no.11, pp.643-646, 1988.
• A. Donabedian, The Definition of Quality and Approached to its Assessment, Health Administration Press, Michigan, 1980.
• J. W. Forrester, Principles of Systems, The MIT Press, Cambridge, 1968.

Terms in the title (6)： 医療処理 ,  顧客満足度 ,  質 ,  歯科診療所 ,  協会 ,  研究