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J-GLOBAL ID:201602249115538493   Reference number:16A1196943

顧客満足度を考慮した従業員満足度モデル -レストランにおける職種による差異の分析-

Author (6):
Material:
Volume: 67  Issue:Page: 59-69(J-STAGE)  Publication year: 2016 
JST Material Number: F0241B  ISSN: 1342-2618  Document type: Article
Article type: 原著論文  Country of issue: Japan (JPN)  Language: JAPANESE (JA)
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Thesaurus term/Semi thesaurus term
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All keywords is available on JDreamIII(charged).
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JST classification (3):
JST classification
Category name(code) classified by JST.
Food in general  ,  Marketing in general  ,  Numerical computation 
Reference (22):
  • [1] Bearden, W.O. and Teel, J.E. : “Selected Determinants of Consumer Satisfaction and Complaint Reports”, J. Mark. Res., Vol. 20, No. 1, pp. 21-28 (1983)
  • [2] Taylor, S.A. and Baker, T.L. : “An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers' Purchase Intentions”, J. Retailing, Vol. 70, No. 2, pp. 163-178 (1994)
  • [3] Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. : “The Relationship between Service Quality and Customer Satisfaction - A Factor Specific Approach”, J. Serv. Mark., Vol. 16, No. 4, pp. 363-379 (2002)
  • [4] Luo, W., Liveratore, M.J., Nydick, R.L., Chung, Q.B. and Sloane, E. : “Impact of Process Change on Customer Perception of Waiting Time: A Field Study”, Int. J. Manage. Sci. Omega, Vol. 32, No. 1, pp. 77-83 (2004)
  • [5] 森川克己, 高橋勝彦, 広谷大助: “外来患者の平均待ち時間を考慮した診察順序決定”, 日本経営工学会論文誌, Vol. 64, No. 2, pp. 119-127 (2013)
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