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J-GLOBAL ID:201702261055774193   Reference number:17A0431187

医療サービスの『便益遅延性』を考慮した患者満足に関する研究

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Issue: 「問題解決型サービス科学研究開発プログラム」研究開発プロジェクト 平成23年度採択  Page: WEB ONLY  Publication year: 2014 
JST Material Number: U0925A  Document type: Article
Article type: 原著論文  Country of issue: Japan (JPN)  Language: JAPANESE (JA)
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Medical systems 
Reference (6):
  • 藤村和宏(2008)、「便益遅延型専門サービスの消費における顧客満足問題 ~医療サービスをケースとして考察~」、『香川大学経済論叢』、第 81 巻 第1号、1-62頁
  • 藤村和宏(2009)、『医療サービスと顧客満足』、医療文化社
  • Hausman, A. (2004), “Modeling the Patient-Physician Service Encounter: Improving Patient Outcomes,” Journal of the Academy of Marketing Science, Vol. 32, No. 4, pp. 403-417.
  • Lehtinen, U. and J. R. Laitamaki (1989), “Applications of Service Quality and Services Marketing in Health Care Organizations,” D. T. Paul (ed.), Building Marketing Effectiveness in Healthcare, Proceeding Series, American Marketing Association, pp. 45-48.
  • 桜井厚(2002)『インタビューの社会学-ライフストーリーの聞き方』、せりか書房
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