Art
J-GLOBAL ID：202002221041434229   Reference number：20A2075713

Can a Robot Handle Customers with Unreasonable Complaints?

ロボットハンドは不可避な苦情を持つ顧客か?【JST・京大機械翻訳】
Author (3)：
Morimoto Daichi

About Morimoto Daichi

(Kyoto University, Kyoto, Japan)

About Kyoto University, Kyoto, Japan

, 
Even Jani

About Even Jani

(Kyoto University & ATR, Kyoto, Japan)

About Kyoto University & ATR, Kyoto, Japan

, 
Kanda Takayuki

About Kanda Takayuki

(Kyoto University & ATR, Kyoto, Japan)

About Kyoto University & ATR, Kyoto, Japan


Material：
ACM Proceedings

About ACM Proceedings


Issue： HRI ’20  Page： 579-587  Publication year： 2020 
JST Material Number： D0698C  Document type： Proceedings
Article type： 原著論文  Country of issue： United States (USA)  Language： ENGLISH (EN)
Abstract/Point：
Abstract/Point
Japanese summary of the article(about several hundred characters).
All summary is available on JDreamIII(charged).
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The service industry is facing...
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Thesaurus term：
Thesaurus term/Semi thesaurus term
Keywords indexed to the article.
All keywords is available on JDreamIII(charged).
On J-GLOBAL, this item will be available after more than half a year after the record posted. In addtion, medical articles require to login to MyJ-GLOBAL.
automation

About automation

, 
labor union

About labor union

, 
*robot

About robot

, 
worker

About worker

, 
service industry

About service industry

, 
base line

About base line

, 
portable telephone

About portable telephone

, 
face to face survey

About face to face survey


Semi thesaurus term：
Thesaurus term/Semi thesaurus term
Keywords indexed to the article.
All keywords is available on JDreamIII(charged).
On J-GLOBAL, this item will be available after more than half a year after the record posted. In addtion, medical articles require to login to MyJ-GLOBAL.
職場

About 職場

, 
サービスロボット

About サービスロボット

, 
行動モデル

About 行動モデル

, 
日本人

About 日本人

, 【Automatic Indexing@JST】
Author keywords (3)：
customer handling

About customer handling

, 
service robotics

About service robotics

, 
user study

About user study

JST classification (2)：
JST classification
Category name(code) classified by JST.
Marketing research,advertisement 
(KA06030H)

About Marketing research,advertisement

,  Motion and control of robots 
(IC04012J)

About Motion and control of robots

Terms in the title (3)：
Terms in the title
Keywords automatically extracted from the title.
ロボットハンド

About ロボットハンド

, 
苦情

About 苦情

, 
顧客

About 顧客


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