Art

J-GLOBAL ID：202302220252783681   Reference number：23A0972421

Daily Emotional Labor, Negative Affect State, and Emotional Exhaustion: Cross-Level Moderators of Affective Commitment

毎日の感情労働,負感情状態および感情消耗:感情コミットメントのクロスレベルモデレーター【JST・京大機械翻訳】

Author (2)： Kong Hyewon (College of Liberal Arts and Interdisciplinary Studies, Kyonggi University, Suwon 16227, Korea) ,  Jeon Joo-Eon (Department of Business Administration, Anyang University, Anyang 14028, Korea)
Material： Sustainability (Web)
Volume： 10  Issue： 6  Page： 1967  Publication year： 2018 
JST Material Number： U7281A  ISSN： 2071-1050  Document type： Article
Article type： 原著論文  Country of issue： Switzerland (CHE)  Language： ENGLISH (EN)

Abstract/Point： Employees emotional-labor stra...

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Thesaurus term： interaction ,  *feeling(psychology) ,  bank ,  *depletion ,  Republic of Korea ,  *labor
Semi thesaurus term： *コミットメント ,  職場 ,  マルチレベル ,  減速材 ,  線形モデル ,  *感情労働 ,  感情状態 ,  情動的コミットメント , 【Automatic Indexing@JST】

Author keywords (7)： emotional labor ,  emotional exhaustion ,  affect ,  affective commitment ,  multi-level ,  experience sampling ,  hierarchical linear model (HLM)

JST classification (1)： Occupational health,industorial accidents  (GB05000S)

Reference (37)：

• Scott, B.A.; Barnes, C.M. A multilevel field investigation of emotional labor, affect, work withdrawal, and gender. Acad. Manag. J. 2011, 54, 116-136.
• Hochschild, A.R. The Managed Heart; University of California Press: Berkeley, CA, USA, 1983; ISBN 9780520272941.
• Grandey, A.A. Emotional regulation in the workplace: A new way to conceptualize emotional labor. J. Occup. Health Psychol. 2000, 5, 95-110.
• Judge, T.A.; Woolf, E.F.; Hurst, C. Is emotional labor more difficult for some than for others? A multilevel, experience-sampling study. Pers. Psychol. 2009, 62, 57-88.
• Grandey, A.A.; Dickter, D.N.; Sin, H.P. The customer is not always right: Customer aggression and emotion regulation of service employees. J. Organ. Behav. 2004, 25, 397-418.

Terms in the title (5)： 感情 ,  労働 ,  感情状態 ,  消耗 ,  コミットメント