Art

J-GLOBAL ID：202202221955829810   Reference number：22A0301339

Research on the Influence of Emotional Intelligence and Emotional Labor on the Service Recovery Effect of Online Travel Agency

オンライン旅行機関のサービス回復効果に及ぼす感情知能と感情労働の影響に関する研究【JST・京大機械翻訳】

Author (3)： Wei Jiahua (Business School, Guilin University of Technology, Guilin, China) ,  Hou Zhiping (Business School, Guilin University of Technology, Guilin, China) ,  Zhou Xiaorui (Business School, Guilin University of Technology, Guilin, China)
Material： Frontiers in Psychology (Web)
Volume： 12  Page： 735756  Publication year： 2021 
JST Material Number： U7096A  ISSN： 1664-1078  Document type： Article
Article type： 原著論文  Country of issue： Switzerland (CHE)  Language： ENGLISH (EN)

Abstract/Point： At present, online travel agen...

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Thesaurus term： feeling (psychology) ,  customer ,  failure ,  service ,  *Travel ,  worker ,  *labor ,  operation mode
Semi thesaurus term： 従業員 ,  *感情労働 ,  *オンライン , 【Automatic Indexing@JST】

Author keywords (5)： OTA ,  service recovery ,  emotional intelligence ,  emotional labor ,  customer loyalty

JST classification (2)： Occupational health,industorial accidents  (GB05000S) ,  Applied psychology  (AE02000A)

Reference (65)：

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Terms in the title (7)： オンライン ,  旅行 ,  サービス回復 ,  感情 ,  知能 ,  感情労働 ,  研究