2009 - 2011 Theoretical Development and Applied Research on Service Marketing based on Japanese Customer Satisfaction Index
Papers (12):
Maiko SAKAI. Understanding “Consumer Health Goals” in Health-Related Services: Identification of Dimensions through Qualitative Data Analysis and Impacts on Continued Use. Advances in Consumer Studies. 2024. 31. 1. 1-38
Maiko SAKAI. "Support customers" as a modern marketing objective: Importance and challenges of service perspective and relationship orientation. The journal of commerce. 2024. 66. 1・2. 1-49
Maiko SAKAI. Applications of Health Behavior Theory in Health-related Services. 2023. 64. 5・6. 63-102
Joji ONO, Maiko SAKAI, Haruhiko KANDA. Service Customization through “High-Touch” and “High-Tech”. Japan Marketing Journal. 2020. 40. 1. 6-18
Understanding the dimensions of Consumer Health Goals : What do consumers want to achieve through health?
(2023 Global Marketing Conference at Seoul 2023)